Israeli ground forces waded into Gaza’s most densely populated city for the first time in nearly two weeks of fighting, destroying tunnels and drawing heavy fire from Hamas militants in the deadliest day of fighting for both sides since the conflict began.
Israel said 13 soldiers were killed and Gaza officials said 96 Palestinians were killed Sunday, including 60 in the Gaza City neighborhood of Shajaiyeh where the battle of the tunnels was fought. It was also the highest toll for Israeli soldiers in a single day since a brief war with the Lebanese Shiite militant group Hezbollah in 2006, according to military records.
Hamas’s military wing also claimed it captured an Israeli soldier. Israel said it was checking on the claim.

Two American citizens who were soldiers for the Israel Defense Force were among the 13 killed. “We can confirm the deaths of U.S. citizens Max Steinberg and Sean Carmeli in Gaza,” Jen Psaki, State Department spokeswoman, said late Sunday.
Israel launched a ground invasion of Gaza on Thursday night with a high priority on destroying a network of cross-border tunnels that militants use to infiltrate Israel. On Saturday, Palestinians entered Israel through one of those tunnels and killed two soldiers.
Israel Prime Minister Benjamin Netanyahu had been initially reluctant to send in ground forces for fear the military would suffer heavy casualties.
The Israeli attack began with predawn drone strikes and artillery shelling followed by small-arms fire and the sound of Israeli fighter jets whooshing overhead. The Israelis came under fire from antitank missiles and rocket-propelled grenades launched from densely populated neighborhoods, the military said.
Lt. Col. Peter Lerner, a military spokesman, described the battles as “heavy fighting and close combat.”
Mr. Netanyahu vowed that attacks would go on.
“We will complete what they began and return quiet to Israel,” he told relatives of the dead soldiers.
The violence set off a panicked exodus of thousands of civilians from Shajaiyeh. Bodies were carted to a morgue while hundreds of onlookers uttered mourning chants.
In Israel, anthems for the dead soldiers played on the radio on a day when the toll surpassed the combined number of soldiers killed in the last two military conflicts with Hamas in 2008-9 and 2012.
The U.S. said Secretary of State John Kerry will arrive in Cairo on Monday to try to work out a cease-fire. President Barack Obama, speaking to Mr. Netanyahu on Sunday morning in their second phone call in three days, “raised serious concern about the growing number of casualties, including increasing Palestinian civilian deaths in Gaza and the loss of Israeli soldiers,” the White House said.
The United Nations Security Council late Sunday called for an immediate cease-fire in Gaza and expressed “serious concern at the escalation of violence,” calling for the protection of civilians under international humanitarian law. The council also said it was troubled by the growing number of casualties. It backed efforts by Egypt and U.N. Secretary-General Ban Ki-moon, who arrived in the region on Sunday, to broker a cease-fire deal.
The Palestinian Health Ministry said more than 425 Palestinians have been killed, including 112 children, and 3,000 wounded since fighting began. The United Nations said about three-fourths of the Palestinian casualties have been civilians. The Israeli military said it had killed at least 70 militants since the ground invasion.

“It’s like a metro, an underground” connecting weapons-manufacturing and storage sites to passageways beneath the Israeli border about 2 miles away, said Lt. Col. Lerner. “I would describe it as a lower Gaza City.” He said the army found openings in Shajaiyeh to 10 tunnel shafts leading to the underground network. The army entered the area with infantry, artillery and armored units, he said, expecting strong resistance.
“Our assessment and plan of action suggested they were planning to meet the army on the battlefield,” he said. “We are taking the battle to them. We don’t want it in our backyard.” Israel had warned civilians in Shajaiyeh to evacuate their homes days ago, Lt. Col Lerner said.
Israel has accused Hamas of shielding its fighters and weapons amid densely populated civilian areas, saying because of this, the group is largely to blame for civilian casualties.
“Unfortunately, there are civilian casualties which we regret and don’t seek,” Mr. Netanyahu said.
Umm Rajab Helles, a mother of 12, described the first hours of the clashes.
“We’ve been attacked for almost two weeks but it was never this fierce,” she said, recounting how she huddled with her family inside her ground floor apartment.
“It was so tense every time there was a blast that the children would run to the door out of fear and we’d have to pull them back.”
Nearby, Umm Atta Said was inside a storage room of a clothing and mattress store along the neighborhood’s commercial strip. For 12 days, she said, the dark and cramped space was “the safest place” in Gaza.
Suddenly that wasn’t the case.
“There were blasts every minute,” she said. “It didn’t stop for four hours.” The buzz of drones was followed by sounds of missile strikes, the dull thud of artillery and the sound of rifle fire.
“It was closer than we had ever felt it and we were in complete darkness.”

Among the Israeli soldiers were two men from the Golani infantry brigade entering a neighborhood they didn’t know. Their orders were to establish a command center at a house they had secured as artillery fire boomed around them, said Vered Kerber, whose brother Doron had been sent. But Palestinian fighters were soon upon them, she said.
“They were told the area was clean,” she said. “But it wasn’t clean.”
The fighters buffeted the house with mortar fire for hours. They launched an antitank rocket at it.
“The entire wall collapsed on them, and [my brother] was injured by rock debris,” said Shay Vaknin whose brother Daniel suffered a concussion.
The would-be command center was abandoned after its commander was killed and several other soldiers were critically wounded. The soldiers fled as fighters launched mortars at them in a prolonged and treacherous retreat. The two men made it back to Israel.
“It’s a miracle. I feel like an angel was watching over him,” said Ms. Kerber, whose brother lay on a hospital bed in Ashkelon holding a small book of Psalms.
As day broke, following hours of nonstop fighting, residents began considering what been an impossibility at night—leaving their homes.
For Ms. Said, the decision was obvious. “The shelling reached us and we couldn’t stay.”
At approximately 6 a.m., she said, she and her husband, gathered their children and nothing else and walked about a mile to Gaza’s central hospital, her last hope to find a safe place.
Ms. Helles said she needed more of an alarm to muster the courage to leave. A relative called and said: “Run now,” she said. “We ran out with bare feet,” she said.
Thousands were pouring out into Shajaiyeh’s streets, dodging rubble as an acrid smoke hung over the neighborhood and blasts were still heard. Every few blocks residents encountered more injured or dead. Buildings that hadn’t collapsed smoldered.
In an acknowledgment of the intensity of the battle, Hamas and Israel agreed to a pause of a few hours in the neighborhood to evacuate the dead and wounded. But it broke down after less than an hour.

“It’s a miracle. I feel like an angel was watching over him,” said Ms. Kerber, whose brother lay on a hospital bed in Ashkelon holding a small book of Psalms.
As day broke, following hours of nonstop fighting, residents began considering what been an impossibility at night—leaving their homes.
For Ms. Said, the decision was obvious. “The shelling reached us and we couldn’t stay.”
At approximately 6 a.m., she said, she and her husband, gathered their children and nothing else and walked about a mile to Gaza’s central hospital, her last hope to find a safe place.
Ms. Helles said she needed more of an alarm to muster the courage to leave. A relative called and said: “Run now,” she said. “We ran out with bare feet,” she said.
Thousands were pouring out into Shajaiyeh’s streets, dodging rubble as an acrid smoke hung over the neighborhood and blasts were still heard. Every few blocks residents encountered more injured or dead. Buildings that hadn’t collapsed smoldered.
In an acknowledgment of the intensity of the battle, Hamas and Israel agreed to a pause of a few hours in the neighborhood to evacuate the dead and wounded. But it broke down after less than an hour.
There were scenes of chaos. Ambulances, journalists and aid workers surged into the district, their cars speeding through narrow streets to assess the damage. Nerves were frayed as residents emerged from their homes sometimes screaming in disbelief over what had happened. Al Shifa Hospital was overwhelmed with patients. Its morgue was becoming the scene of a grim ritual as ambulances opened their doors and hoisted the bodies of the dead through the crowd that had gathered. In 15 minutes, gurneys carrying six dead, including two small children, snaked their way into the morgue.
They were laid next to each other inside. A man tried to cover the leg of a dead woman, twisted and covered with blood. He screamed. The body of one boy was missing its face.
On one main street, two ambulances attempted a rescue as onlookers and journalists approached. A man emerged yelling to give the paramedics space before firing an automatic rifle repeatedly in the air, sending people scrambling for cover.
As the boy’s body left the ambulance, a young man had craned his neck to see it and sobbed into a mobile phone: “No, dad, it’s not him.”
—Joshua Mitnick, Jay Solomon and Joe Lauria
contributed to this article. (July 21, 2014)
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